1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you fill out forms, register on the Services, request information, purchase services, schedule appointments, respond to communications, or otherwise contact us.
Personal information provided by you
The personal information we collect may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames and passwords (if accounts are created)
- Job titles and company details (if provided)
- Contact preferences
- Billing addresses
- Payment-related data (handled by payment processors)
What we do not intentionally collect
We do not intentionally collect sensitive personal information such as Social Security numbers, driver’s license numbers, passport numbers, or other government identifiers.
Payment data
If you make purchases, payment information is processed by payment processors such as Stripe and/or PayPal. We do not store full payment card numbers. Their privacy notices may be found at Stripe and PayPal.
Application data (LeadConnector, white-labeled)
If you use our mobile application (LeadConnector, white-labeled), we may collect certain information to maintain app functionality, security, troubleshooting, and analytics. Depending on your device settings and permissions, this may include:
- Device information: device model, OS version, unique device identifiers, browser type (if applicable), IP address
- App usage data: features accessed, timestamps, crash logs, diagnostic data
- Optional permissions: contacts, calendar, microphone, camera, storage, or notifications, only if you grant access
- Location (optional): if you enable location permissions, we may receive approximate or precise location data depending on your settings
You can change permissions at any time in your device settings.
Information automatically collected
In Short: Some information (such as IP address and device characteristics) is collected automatically when you visit our Services.
- Log and usage data (IP address, browser type, pages viewed, timestamps)
- Device data (device type, operating system, ISP/carrier)
- Approximate location (based on IP address)
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
We may obtain information from sources such as social media platforms, advertising partners, analytics providers, and lead/intent data providers to improve marketing performance, measure conversions, and provide relevant services.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To deliver services you request and manage your account (if applicable)
- To respond to inquiries and provide customer support
- To send service-related communications (including SMS if you opt in)
- To run and measure advertising campaigns (including Meta Ads and Google Ads)
- To analyze usage and improve our Services
- To protect our Services, prevent fraud, and enforce our terms
- To comply with legal obligations
3. What legal bases do we rely on to process your personal information?
In Short: We only process your personal information when we have a valid legal reason to do so under applicable law.
Depending on your location and the context, we may process your information based on consent, performance of a contract, legitimate interests (such as improving services and marketing performance), and legal obligations.
4. When and with whom do we share your personal information?
In Short: We may share information with service providers and partners to operate our Services.
Service providers
We may share personal information with third-party vendors, service providers, contractors, or agents who perform services for us and need access to such information to do that work. Examples include:
- SMS and communications delivery: Twilio (white-labeled) and related communications tools
- Advertising and measurement: Meta (Facebook/Instagram) Ads tools and Google Ads tools
- Analytics: website and conversion analytics providers (where configured)
- Payment processors: Stripe and/or PayPal (if payments are used)
- Hosting and security: hosting/CDN/security providers (where configured)
Business transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do we use cookies and other tracking technologies?
In Short: We may use cookies and similar technologies to collect and store information.
We may use cookies, pixels, and similar technologies to help our Services work, understand usage, and measure marketing performance. This may include advertising pixels used by Meta and conversion tracking used by Google Ads, where configured. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
6. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this notice unless otherwise required by law.
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (for example, backups), we will store it securely and isolate it until deletion is possible.
7. How do we keep your information safe?
In Short: We use reasonable organizational and technical security measures to protect your personal information.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information and recommend using secure environments when accessing our Services.
8. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18.
If we learn we have collected personal information from someone under 18, we will take reasonable steps to delete it. Contact us at [email protected].
9. What are your privacy rights?
Depending on where you are located, you may have privacy rights to access, correct, delete, or object to certain processing of your personal information. To make a request, contact us at [email protected].
10. Controls for Do Not Track features
We do not currently respond to Do Not Track signals because there is no uniform technology standard. If a standard is adopted, we will update this notice.
11. Do United States residents have specific privacy rights?
Depending on your state of residence, you may have additional privacy rights. To request access, correction, or deletion, contact us at [email protected].
We may need to verify your identity before fulfilling requests. We will not discriminate against you for exercising your rights.
12. Do we make updates to this notice?
In Short: Yes, we may update this notice as necessary to stay compliant with relevant laws.
13. How can you contact us about this notice?
Email: [email protected]
Mail: DigitalRealm Solutions, Midland, TX 79707, United States
14. How can you review, update, or delete the data we collect from you?
You may request to review, update, or delete your personal information by contacting us at [email protected].
SMS communications & mobile information
SMS consent
By providing your mobile phone number and opting in through our website, forms, or other communication channels, you expressly consent to receive SMS text messages from DigitalRealm Solutions related to appointments, service updates, account notifications, and promotional offers.
Message frequency
Message frequency may vary depending on your interaction with our services. You may receive up to 4 messages per month.
Message & data rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-out instructions
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].
Mobile information sharing
We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in consent information to third parties or affiliates for their own marketing or promotional purposes. Your mobile information may only be shared with service providers strictly for the purpose of delivering SMS communications on our behalf.
